Shipping policy

Shipping Policy

Mefely products are printed on demand. Your order is manufactured after you place it, so total delivery time is production time plus transit time.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, and Australia. We are not able to ship to other countries at this time.

Production time

Most items are printed and packed within 2-5 business days of your order. Orders placed on weekends or public holidays enter production on the next business day. During peak periods such as November and December, production may take longer.

Shipping rates and delivery estimates

A flat rate applies to each order, no matter how many items you buy. The estimates below cover both production and transit.

  • United States - $4.99 - 5 to 10 business days
  • Canada - $9.99 - 8 to 16 business days
  • United Kingdom - $9.99 - 8 to 16 business days
  • Australia - $12.99 - 10 to 20 business days

All product prices and shipping charges are billed in US dollars (USD). Your bank or card issuer may apply a foreign transaction fee if USD is not your local currency.

Customs, duties, and import taxes

Orders shipped outside the United States may be subject to customs duties, import taxes, or carrier handling fees charged by the destination country.

These charges are not included in your order total and are the responsibility of the recipient. They are set by your government, not by Mefely, and we cannot predict or control them. Please check your local rules before ordering.

If a package is refused at customs or returned to us because these charges were not paid, we can refund the value of the goods less the original shipping cost. Refused packages are not eligible for a free reship.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves the print facility. Tracking can take up to 48 hours to show activity after the label is created.

Split shipments

If your order contains several items, they may be produced at different facilities and arrive in separate packages on different days. You are charged shipping only once.

Address accuracy

Please check your shipping address carefully before completing checkout. We cannot change an address once production has started. Packages returned to us because of an incorrect or incomplete address will require a new shipping charge before we can send them again.

Delays outside our control

Once a package is handed to the carrier, delivery timing is in their hands. Weather, customs inspections, carrier backlogs, and holiday volume can cause delays we cannot influence.

If tracking shows no movement for 10 business days after shipment within the US, or 20 business days for international orders, email us and we will reship your order at no cost.

Questions

Email support@mefely.com and we will reply within 1 business day, Monday to Friday.