As soon as your order leaves our production partner, we email you a shipping confirmation with a tracking number and link. Tracking can take 1–2 business days to show the first update.
Ways to check your order
- Tracking email: click the tracking link in your shipping confirmation email (check your spam or promotions folder if you cannot find it).
- Order status page: the link in your order confirmation email shows the current status of your order and its tracking number.
- Your account: log in to your account with the email you used at checkout to see all your orders.
Typical timeline
- Order confirmed – changes are possible within 12 hours.
- In production – 1–4 business days depending on the product.
- Shipped – US delivery usually takes 5–11 business days, international 7–15 business days.
If your tracking has not updated for 10 business days (US) or 20 business days (international), or you did not receive a shipping email, contact us with your order number and we will look into it.
Mefely (operated by Eagleblueart LLC)
Email: support@mefely.com
Address: 1500 N Grant St Ste N, Denver, CO 80203, USA
Support hours: Monday–Friday, 9:00–17:00 (US Eastern Time). You can email us any time; we reply within 1 business day.