Refund policy

Return and Refund Policy

Every Mefely item is printed on demand, made specifically for you after you place your order. Because nothing is pre-stocked, our return policy works differently from a traditional retailer. Please read it before ordering.

1. Damaged, defective, or misprinted items

If your order arrives damaged, defective, or printed incorrectly, we will reprint and reship it free of charge, or issue a full refund - whichever you prefer.

Email support@mefely.com within 30 days of delivery and include:

  • Your order number
  • Clear photos showing the problem
  • A photo of the shipping label on the package

We review claims within 2 business days. You do not need to ship the faulty item back to us.

2. Wrong size, wrong color, or change of mind

Because each item is made to order, we cannot restock or resell returns. We therefore do not accept returns or exchanges for ordering the wrong size, choosing the wrong color or style, or a change of mind after purchase.

Every product page includes a full size chart. If you are between sizes or unsure, email us before ordering and we will help you choose.

3. Incorrect shipping address

Please check your address carefully at checkout. If a package is returned to us because the address was wrong or incomplete, you are responsible for the cost of reshipping. If you spot a mistake, email us within 12 hours of ordering and we will correct it if production has not started.

4. Lost or undelivered packages

If tracking shows your order as delivered but you have not received it, please check with your household, neighbors, and local carrier first. If it still cannot be found, contact us within 30 days of the delivery date and we will open an investigation with the carrier.

If tracking shows no movement for 10 business days after shipment, contact us and we will reship your order at no cost.

5. Canceling an order

Orders can be canceled for a full refund within 12 hours of purchase, provided production has not begun. Once printing starts, an order cannot be canceled.

6. How refunds are issued

Approved refunds are returned to your original payment method within 5-10 business days. Original shipping charges are refunded only where the item was defective or we made an error.

7. Contact us

Email: support@mefely.com
We reply within 1 business day, Monday to Friday.

Mefely
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