How long will it take to get my order?
Every item is made to order. Production takes 1–4 business days depending on the product (for example, T-shirts 1–2 days, ornaments 1–3 days, mugs and embroidered items 2–4 days), then US delivery takes 5–11 business days. Each product page shows its own estimate. Full details are in our Shipping Policy.
How much is shipping?
United States: $6.99 standard shipping on orders under $120, and free standard shipping on orders of $120 or more. Canada, United Kingdom and Australia: rates by total order weight, from $6.99 to $19.99. The exact cost is shown at checkout before you pay.
Which countries do you ship to?
The United States, Canada, the United Kingdom and Australia. Import duties and taxes for international orders are paid by the recipient.
How do I personalize my order?
Fill in the personalization fields on the product page (names, dates, text or a photo) before adding the item to your cart. Please double-check spelling, because we print exactly what you type.
Can I change or cancel my order?
Yes, within 12 hours of purchase if production has not started. Email support@mefely.com with your order number.
What if my item arrives damaged or misprinted?
Email us within 30 days of delivery with your order number and clear photos. We will reprint and reship it free of charge or issue a refund, and you do not need to send the item back. See our Refund Policy.
Can I return an item if I change my mind or ordered the wrong size?
Because each item is made to order, we cannot accept returns for change of mind, wrong size or wrong color. Please check our Size Chart before ordering.
How do I track my order?
We email you a tracking link as soon as your order ships. See our Track Your Order page.
Which payment methods do you accept?
The available payment methods are shown at checkout. Checkout runs on Shopify's secure, PCI-compliant platform; we never see or store your card details.
Still have a question?
Mefely (operated by Eagleblueart LLC)
Email: support@mefely.com
Address: 1500 N Grant St Ste N, Denver, CO 80203, USA
Support hours: Monday–Friday, 9:00–17:00 (US Eastern Time). You can email us any time; we reply within 1 business day.